Asda has announced it is putting more staff back on to checkouts after admitting it has reached a limit with self-service tills.
Asda’s CFO announced that whilst self-checkouts work well for customers, it wants to invest additional hours into having manned checkouts. However, the company maintain it is not about shopper’s preference for a human rather than a machine.
Other major retailers have also announced in recent months, their intention to increase the number of staff on checkouts, but have admitted this is due to customer satisfaction surveys specifically looking for this to happen, recognising many customers seek out checkouts with operators rather than self scan. Indeed some retails have started to remove some self service tills to put checkouts back in their stores.
Michael Gleeson, Asda’s chief financial officer commented, “I think we have reached a level of self-checkouts and scan and go where we feel that works best for our customers, and we feel we’ve got the balance just about right.”
An increased staff presence on checkouts is already rolled out in many stores. Staff will be added to tills over the rest of the year, said Asda, adding that an increased staff presence was also not related to shoplifting.
Have your say, do you self scan, or prefer checkouts with staff?
Photo: Blantyre Telegraph
