Facebook Business Messenger

Have you noticed problems accessing and reading your Facebook messages on your business pages? Facebook are currently working through some difficult issues which means millions of people can’t currently access their business messages.

The issue doesn’t relate to personal messages on normal messenger or casual chat, but only for those running pages and groups.

In order to stay compliant with new privacy rules in Europe, Facebook has been making updates to the Messenger platform since 16th December 2020 and the issues are still ongoing for most business owners.

For many people, this means seeing you’ve received messages but frustratingly not being able to read or even reply to them. A few businesses have started to report they have access again, but for many, including ourselves, the problems continue. It’s unknown when this will be resolved.

Have YOU been affected by this?

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