Some changes are afoot at many of Lanarkshire’s Railway Ticket Offices.
Plans have been unveiled by Network Rail to reduce opening hours of many ticket offices including Blantyre’s.
The proposals, which are still under consultation, would see ticket offices open only in mornings or rush hours. The move is in response to declining in-person ticket purchases following the introduction of vending machines and mobile apps.
ScotRail say there will be no redundancies or service reductions as a result of the move – intended to “better meet the needs” of passengers – and that staff would be redeployed into mobile roles including assisting at busier stations during peak periods, checking tickets at barriers on on trains and leading wider community initiatives.
Other stations include Bellshill, Blairhill, Shotts, Airdrie, Cambuslang, Hamilton Central, Newton and Uddingston.
As the 12-week consultation gets underway a spokesperson for ScotRail added: “While some aspects of the travelling patterns of customers will return, others will never be the same, and the review will ensure the best possible service is provided to those using our services and stations.”
“We are not conducting this exercise to reduce staff numbers and cut costs – this is about using the valuable resources we have in the best way to get the greatest benefit for our customers. It is important that the right balance is achieved by having staff deployed in the right place at the right time.”
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