Delivery Scam Texts

Following months of reports from across Scotland about phishing emails related to shipping or deliveries, consumers are now receiving scam texts saying that a parcel is awaiting delivery but that an unpaid shipping fee of £2.99 or a “settlement” must first be paid. 
The texts include a link leading to a scam website with Royal Mail branding which asks for personal and payment details. They say that if you do not pay the shipping fee the package will be returned to the sender.

A scam email purportedly from DPD has also been reported this week, saying that they tried to deliver your parcel but that you weren’t in. It continues:
We require your action, the first delivery was free but if you do not pay a standard delivery fee of £3.11 the package will be returned to the sender.”
You are asked to click on a link to schedule a new delivery – again, the link leads to a scam website which will ask for contact and payment details.

The Royal Mail and other legitimate parcel delivery services will not contact you unexpectedly to ask for personal or payment details.

Find an up-to-date list of recently reported scam emails and texts on the Royal Mail’s website, where you can also report sites using Royal Mail branding which you think may be fraudulent.

Report scam emails to Advice Direct Scotland on 0808 164 6000 or or via their ScamWatch tool. If you have been the victim of online fraud, report this to Police Scotland on 101.

Find out more about your consumer rights in relation to deliveries from online retailers on Advice Direct Scotland’s website.

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