Update on Water Discolouration

Customers in some parts of Lanarkshire might be experiencing intermittent issues with water discolouration caused by naturally occurring manganese levels present in the water supply which is treated at Daer and Camps water treatment works (WTWs) and then distributed to homes and businesses.

A short film explaining the situation can be viewed here: https://www.scottishwater.co.uk/…/Lanarkshire…

Scottish Water are doing everything they can to tackle this issue and minimise the discolouration, which is linked to record low reservoir levels for this time of year, due to the lack of rainfall. This issue has never been experienced at these WTWs before.

They are introducing additional treatment measures and continue to evaluate further options to help mitigate this issue moving forward. Scottish Water have also re-zoned water networks to introduce alternative water supplies from other areas, and we are monitoring the situation closely.

To curb any suggestion or fake news about tapwater making you ill, Scottish Water would like to reassure affected customers that they can continue to use their water as normal – whether that’s for drinking, cooking, bathing and showering, all the regular day-to-day things we use water for. While it might look a bit different from normal, it is safe to use. Bottled water is available upon request for those wishing so meantime.

Scottish Water added, “As a measure of reassurance to customers, we are liaising with the Drinking Water Quality Regulator (DWQR) and the Consultant in Public Health Medicine at NHS Lanarkshire on this matter.

The additional treatment measures and network re-zoning are helping to tackle the issue but affected customers might not notice an immediate improvement for some time due to the forecast of more dry weather.”

If any customers require additional support, Scottish Water ask that they make contact via one of the methods on their contact us page: https://www.scottishwater.co.uk/Help-and…/Contact-Us

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